Labor warranty covering composite decking and aluminum railings.
We keep our pricing competitive so our customers get the best service at the best value.
Quality is non-negotiable. Every job is carried out with care and precision.
Q: What does the extended deck warranty cover?
A: The extended warranty covers workmanship and labor for composite decking and aluminum railing installations performed by the Building Character team. It ensures your deck is installed correctly and remains structurally sound over time.
Q: Does the warranty cover labor or just materials?
A: Labor is fully included. If any covered issue arises, our in-house team handles the repair or replacement installation with no additional labor charges or hidden fees.
Q: Are manufacturer warranties included?
A: Yes. Most composite decking and aluminum railing products include manufacturer warranties. Our extended warranty works alongside manufacturer coverage to ensure comprehensive protection.
Q: What is not covered under the warranty?
A: Exclusions may include accidental damage, misuse, or natural disasters. Any product-specific exclusions from the manufacturer are also noted during your project consultation.
Q: Are there hidden fees for warranty work?
A: No. Any warranty work performed by the Building Character team is done at no additional labor cost, with no hidden fees or surprise charges.
Q: How do I make a warranty claim?
A: Simply contact our team by phone or email. We will schedule an inspection and complete any covered repairs or replacements directly, without involving third parties.
Q: Who performs the warranty work?
A: All warranty work is performed by our in-house Building Character team to ensure consistent quality and workmanship.
Q: How long does warranty service take?
A: Timeline depends on the scope of work, but most warranty service requests are completed within a few business days. A specific schedule is provided when your claim is submitted.
Q: How long does the extended warranty last?
A: The warranty duration varies by material and project, typically ranging from 5 to 10 years. Exact terms are provided during your consultation.
Q: Can the warranty be transferred if I sell my home?
A: In most cases, extended warranties are transferable. We review transfer eligibility and procedures during your project consultation.
Q: Does the warranty cover new installations only?
A: Yes, the extended warranty applies to new deck installations and major renovations performed by Building Character. Routine maintenance or unrelated repairs are not covered.
Q: Does the warranty include the removal of old decks?
A: Yes. When a deck of the same size or larger is installed, we provide free removal and disposal of the existing deck as part of the installation.
Q: Does the warranty apply to financed projects?
A: Yes. Our extended warranty covers projects purchased with financing, including 0% promotional plans, ensuring complete protection regardless of payment method.
